Support
Need help with Hiyoko Time Card? Email us at vinh.nguyenthanhdn@gmail.com. Please include your device model, iOS version and app version. We usually reply within 2 business days.
Frequently asked questions
How do I add a shift?
Tap a day on the calendar, then tap one of your shift templates. You can also clock in and out on the Time Clock tab, or edit start, end and break times by hand.
My pay looks different from my pay slip
Check the hourly wage, closing day, overtime and night premiums, breaks and transport settings for the workplace. The App shows an estimate; your employer's rounding and deductions may differ.
I don't get shift reminders
Allow notifications in Settings › Notifications › Hiyoko, and check that Focus or Silent mode is not hiding them.
How do I move my data to a new iPhone?
Turn on iCloud sync in the App on the old iPhone, sign in with the same Apple ID on the new one and open the App. The sync status screen in Settings shows progress and tips if something goes wrong.
How do I cancel Hiyoko Premium?
Open Settings on your iPhone › your name › Subscriptions › Hiyoko, then tap Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid the next charge. For refunds, visit reportaproblem.apple.com.
Delete my data
Your shifts are on your device and in your own iCloud: delete them in the App, or delete the App and its iCloud data. To delete analytics data linked to your device, email us with the subject "Delete my data". See our Privacy Policy.